We're proud to say that our customers give us top reviews!
Don't just take our word for it, read what our amazing customers are saying about us! Have a Testimonial to write about us, we'd love to hear from you. Fill out the form below to submit your Testimonials. All validated Testimonials received a $25 credit off their next service or filter order.
A great experience from beginning to end!
A great experience from beginning to end. Everyone we dealt with was very professional and helpful. The installers were very friendly and informative which made the whole process seem very simple. We definitely will recommend Thomson to anyone.
16-May-2017 by Darren
Furnace and Hot Water Tank Replacement
Thomson Industries was a pleasure to deal with. Todd was great when he came by for the quote. He was very friendly and very knowledgeable. He took the time to answer all my questions and it made me feel very comfortable with the quality of this company. He had also brought good news with him informing me of all the rebates that I qualified for and that the office would take care of the paper work! The installation crew did a great job getting both the furnace and hot water tank installed in about 5 hours. They walked me through how to operate the new furnace and thermostat. In all, I am extremely satisfied with the work they did and the money I saved and will continue to save with the new high efficiency furnace and hot water tank!
22-May-2015 by Adrian from Surrey
I highly recommend Thomson Industries company for your home heating needs
Thompson Industries changed the climate in my home! With new ductwork underneath my house and a new heater, the air is cleaner, lighter and even. My first contact with Bruce Bates was very positive and was followed up with a home visit. A quote was presented outlining the very reasonable costs for materials and labour. The installation Manager, Jamie, visited my home to inspect the job site and ascertain details pertinent to my needs. These preparatory stages were organized well, unfolding in a timely fashion. Drew took over from there and worked on site for a few days installing the metal sheeting, the ducts and vent systems. On the last day a co-worker assisted Drew to install the heater ! Of course it was a vary warm day and the new heater had to be tested....45 minutes before my dinner guests arrived ! I appreciated the staff at Thompson Industries for their consideration of my lifestyle, my animals and our collective effort to minimize chaos, clutter and dust. I highly recommend this company for your home heating needs.
16-May-2017 by Susan Gorris in Aldergrove, BC
Quick, tidy and Fast!
We recently had our Hot Water Tank replaced and serviced by Thomson Industries! We have to say that the technician was not only prompt, but he installed our tank quickly and cleaned the area afterwards (which was a nice touch as we were undergoing renovations at the same time!). The Tech also explained how the new tank worked, the regular maintenance schedule and other pertinent info (warranty, lifespan, emergency contact info, and more). We would highly recommend Thomson Industries for our next job!
12-Nov-2015 by Donna
Amazing Customer Service
I want to thank you for amazing customer service in regards to professionalism, quick response, and installation. The installers were awesome, and worked hard to get us going in one day. Everything is working wonderfully, especially during the Okanagan heat wave.
13-Aug-2015 by Craig - Penticton
Heating and Cooling Solution
My wife and I were looking for a heating and cooling company with an honest estimator and competitively priced A/C products. After 4 estimates we finally found exactly what we were looking for – Shawn Camp from Thomson Industries.
Thanks to Shawn’s knowledgeable input, patience and key listening skills - my wife and I agreed on a Lennox A/C unit.
Shawn’s team showed up exactly when he said they would and installed the unit within hours. Before the team left they made sure everything was cleaned up. Other than the A/C unit and a new thermostat – you would never have known they were there.
I would recommend Shawn and Thomson Industries to anyone looking for solutions to their heating and cooling needs.
Sincerely, Paul and Cory Gibson
14-Jul-2015 by Paul and Cory Gibson
I'm very happy with the new hot water tank and furnace!
Very well done installations, done on time without any hassle. I'm very happy with the new hot water tank and furnace.
16-May-2017 by Michael
Professional & Prompt
Just wanted to tell you how pleased I was with the professionalism your tech showed when he came to our home on a service call. He was prompt and took care of the issue right away, your firm will handle our future service needs.
13-Jan-2016 by John - Coquitlam